Add message thread
POST /api/connector/v1/messageThreads/add
Creates a new Message thread on behalf of the specified customer, i.e. the sender of the original message in the message thread.
Request Body
Section titled “Request Body ”object
Token identifying the client application.
Access token of the client application.
Name and version of the client application.
The sender of the original message in the thread.
Subject of the message thread.
Example
{ "ClientToken": "E0D439EE522F44368DC78E1BFB03710C-D24FB11DBE31D4621C4817E028D9E1D", "AccessToken": "C66EF7B239D24632943D115EDE9CB810-EA00F8FD8294692C940F6B5A8F9453D", "Client": "Sample Client 1.0.0", "OriginalSender": "John Doe", "Subject": "Example subject"}Responses
Section titled “ Responses ”OK
object
The filtered message threads.
object
Unique identifier of the message thread.
The sender of the original message in the thread.
Subject of the message thread.
Creation date and time of the message thread in UTC timezone in ISO 8601 format.
Last update date and time of the message thread in UTC timezone in ISO 8601 format.
Unique identifier of the last and hence oldest message thread returned. This can be used in Limitation in a subsequent request to fetch the next batch of older message threads.
Example
{ "MessageThreads": [ { "Id": "7f9325f6-ef44-4911-89a8-ae51010a5aa4", "OriginalSender": "John Doe", "Subject": "Example subject", "CreatedUtc": "2022-03-07T16:09:45Z", "UpdatedUtc": "2022-03-07T16:09:45Z" } ], "Cursor": "7f9325f6-ef44-4911-89a8-ae51010a5aa4"}Server has successfully fulfilled the request and there is no additional information to send back.
object
Error caused by the client app, e.g. in case of malformed request or invalid identifier of a resource. In most cases, such an error signifies a bug in the client app (consumer of the API).
object
Error caused by usage of invalid ClientToken, AccessToken, or you may not have the necessary permission to use the endpoint.
object
Server error that should be reported to the end user of the client app. Happens for example when the server-side validation fails or when a business-logic check is violated.
object
Error caused by heavy request that takes too long to process (typically tens of seconds). To get around this, request data in smaller batches. For more information, see Request timeouts
object
Error caused by too many requests sent in a given amount of time. Response contains Retry-After header indicating how long the user agent should wait before making a follow-up request. For more information, see Request limits.
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Unexpected error on the Mews side. This may be due to a software fault. If such a situation occurs, the error will be logged and the development team notified, however you can raise an issue through GitHub on our documentation repository.